Return Policy – Exchanges – Warranty
Our return policy requires that all returns must be made within 30 days of receipt of materials. Merchandise returned for exchange or refund must be in new and saleable condition unless except for items that were damaged during shipping. In this event, you must call us at 303-900-2004 to notify us of the problem.
We can only refund postage and handling costs if the return is the result of our error. If you need to exchange a product the customer will pay shipping charges back to us and we will pay the shipping charges to send out the exchanged item.
We reserve the right
Items returned to us because you changed your mind or have buyer’s remorse – all purchases will be subject to a 25% re-stocking fee of the total purchase of the original order. There are costs involved with processing, stocking, and shipping products to you.
All of our air pumps include a limited one-year warranty covering manufacturer defects. Our diffusers are covered by a Five-Year warranty.
Visit our Frequently Asked Questions page.